Delivery
Delivery
When will I receive my order?
When will I receive my order?
Our parcels are delivered in Switzerland within 1 to 3 working days. You will receive a tracking link as soon as your order is shipped.
Can I track my order?
Can I track my order?
Yes, as soon as your order is shipped, you will receive an email with your tracking link.
What should I do if my parcel doesn't arrive?
What should I do if my parcel doesn't arrive?
If your package has not arrived within 5 working days, please contact our customer service department at orders@swisstopservices.com
Can I change the delivery address after I have placed my order?
Can I change the delivery address after I have placed my order?
Yes, as long as your order has not yet been shipped. Please contact us as soon as possible at orders@swisstopservices.com
Payment
Payment
What payment methods do you accept?
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, PostFinance), TWINT and PayPal. All payments are 100% secure.
My payment failed. What should I do?
My payment failed. What should I do?
Try another payment method. If the problem persists, please contact our customer service department at info@swisstopservices.com
Is my payment information secure?
Is my payment information secure?
Yes, all transactions are encrypted and secured using protocols that comply with international standards (PCI-DSS).
Can I get an invoice for my order?
Can I get an invoice for my order?
Yes, an invoice in PDF format is automatically sent by email after your purchase. You can also download it from your customer account.
Products
Products
How to choose the right food supplement?
How to choose the right food supplement?
Our team of nutritionists is available free of charge to advise you according to your needs. Send your question to info@swisstopservices.com
Are there any risks or side effects?
Are there any risks or side effects?
Our products are made with safe, high-quality ingredients. Consult your doctor if you are undergoing medical treatment.
How do I take my supplement?
How do I take my supplement?
Dosage instructions are available on the product label and on the product data sheet on our website.
Are your products vegan or gluten-free?
Are your products vegan or gluten-free?
Yes, some of our products are vegan and gluten-free. Check the information on each product sheet for confirmation.
Ordering and returns
Ordering and returns
Can I change or cancel my order?
Can I change or cancel my order?
Yes, if your order has not yet been shipped. Please contact us as soon as possible at orders@swisstopservices.com
How do I return a product?
How do I return a product?
You have 30 days after receipt to request a return (unopened product). To initiate a return you can contact us at orders@swisstopservices.com
Am I responsible for return shipping costs?
Am I responsible for return shipping costs?
Yes, except in the case of a defective product or error on our part, in which case we will bear the costs.
How long does it take to receive a refund after a return?
How long does it take to receive a refund after a return?
Refunds are made within 5 to 10 working days of receipt and verification of the returned product.
Guarantees and certifications
Guarantees and certifications
Are your products made in Switzerland?
Are your products made in Switzerland?
No, our supplements are manufactured in Europe to the highest quality standards. They are then stored and controlled in our Bussigny warehouse, which complies with all current Swiss standards.
Do you offer a money-back guarantee?
Do you offer a money-back guarantee?
Yes, we do! You have a 30-day money-back guarantee.
Are your products certified?
Are your products certified?
Yes, we only work with GMP/HACCP-certified laboratories to guarantee the highest quality.
How can I verify the authenticity of your certifications?
How can I verify the authenticity of your certifications?
You can contact us at info@swisstopservices.com to receive a copy of our official certifications.
